Testimonials

The Journal of Bone and Joint Surgery (British Volume) is a world leading orthopaedic journal. Being able to record and track the progress of manuscripts through our peer review system is business critical to us.

Over the past eight years, Robin and his team have helped modernise the tracking of manuscripts via our in-house database. This has involved moving from a very basic form with no functionality to a fully bespoke online system which hundreds of our authors and reviewers, all professional surgeons, use every day.

The team have delivered the project in a timely, professional manner and to an exceptionally high quality. The system has now allowed us to greatly reduce the amount of paper used, to greatly expand our reviewer database internationally and to allow our Editor to work remotely.

There has been a significant reduction in the administration of manuscripts such that we are able to cope with an increase of about 50% in the number of submissions received compared with five years ago.

Altitude have also delivered a new website for our Journal, which was brought in on budget as well as to the exceptional standards we had come to expect. The whole team are a pleasure to work with.

Working with Altitude on our website redevelopment was a breath of fresh air. They were able to work within a complex set of structures and systems from hardware to software, while keeping in mind our vision for the site, always with a 'can do' attitude.

The finished product looks fantastic and more importantly works well for our customers and for us. We have also reduced time spent on administration and increased the number of online users.

Early in 2006 we raised IPO funding for a new British business class airline. We had promised investors a very short timeline from funding to first commercial flight. There were millions of things to do and get right, any one of which, if it went wrong, could have resulted in costly delays. Robin and his team were contracted to develop and maintain the website. Quality, timeliness, speed to market and reliability; Robin and the team delivered for us.

The website won the Best Airline Website at the Travolution 2007 awards. Robin went on to undertake more work for us in areas such as MIS and our intranet. My thanks.

Altitude worked closely with MSS on several projects providing bespoke solutions. The repair and warranty application (FRACAS) controls all aspects of every product returned to the company, whether it’s for repair or warranty claim, including work scope, corrective/preventive actions, fault reporting and product release. Altitude also developed a goods receipt system to control inspection sampling using dynamic rules to adjust sampling rates and control first article inspection requirements. Other projects include a serial number/works order allocation & final inspection control program and a calibration & tool database. Many of these systems were integrated with our (aging) ERP system and are tools that remain in daily use.

Altitude took a professional and pragmatic approach to each project and worked hard to ensure all requirements were satisfied wherever possible, no matter how many times we changed our minds! When bugs or change requests were reported, these were handled swiftly and professionally using an on-line system to track changes and remote tools to trace and fix bugs. There was also plenty of on-site support whenever needed in both development and end user knowledge support.

Being a small company, there was never any doubt that Altitude would do the best job possible and that the continuity of personnel would make new projects smoother and more efficient owing to their familiarity with our business.